Saturday, March 31, 2012

I'm Published!

Don't get too excited, it's a book review not an article.  However, at 800 words in length, it's a pretty lengthy review.  I highly recommend the book, too.  The details:

The Book: Listening to the Customer by Peter Hernon and Joseph R. Matthews (find in a library)

Where I Reviewed It: Appears in the March/April 2012 issues of Marketing Library Services.  You are only able to read it if you subscribe to this publication.  However, their copyright agreement allows me to post the review in a few months, so I will do so then.

The General Verdict: A great read for anyone who is responsible for library marketing or wants to know how to improve their customers' opinions of their library. 

Thursday, March 08, 2012

I Wish My Library Would...

I mentioned previously that we are using posters to get feedback from students.  We put up our second set of  feedback posters in January.  The more popular one was the one that read "I wish my library would...."  You can see for yourself:

Of course, the most frequent comment was about this year's reduction in the print quota, something the library had nothing to do with.  We have heard most of the other comments before as well, although there were a few new ones.  However, we chose to treat this as an opportunity to respond to these concerns again, and in some cases, more thoroughly.  Responses have been posted where the poster was previously located (see image below) and are slowly being posted on our blog and Facebook page

My favorite response is the one answering the request for more online resources.  This time I included actual data, such as:
  • We added the following databases recently and will be adding one more soon
  • We spent X amount of money on electronic resources alone in 2011-12
  • One of our full-text databases costs X amount of money
Students (and faculty!) have no idea what library resources cost the library/university, and the few I've informed about one price or another have been horrified.  This time we just opted to put it out there for everyone to read.  I also told them how much we pay for some of the educational DVDs in response to a request for more.  Once again, very few people outside of the library world realize these DVDs can regularly cost us $150-$500. 

For each separate response, there is space for students to write in additional questions and comments, but so far no one has done so (although one person did correct my spelling when I wrote roll instead of role...).  I have definitely seen some students reading them, so here's hoping this helps us to continue to improve the library's image!

Tuesday, March 06, 2012

This Week in Libraries

I read about This Week in Libraries in an older issue of American Libraries (I'm always so behind on reading those), and I would highly recommend checking it out.

This Week in Libraries is a periodic series of video interviews with library-related folks from around the world.  The video interviews are conducted by two Dutch librarians: Erik Boekesteijn and Jaap van de Greer. 

They aren't airing any new episodes just yet (they're supposed to start up again sometime this month), but there are 62 older episodes to watch.  I've watched four so far, and while some are less relevant to me than others, they all have some interesting tidbits.  Plus, they are the perfect length to watch during my lunch break.