Of course, the most frequent comment was about this year's reduction in the print quota, something the library had nothing to do with. We have heard most of the other comments before as well, although there were a few new ones. However, we chose to treat this as an opportunity to respond to these concerns again, and in some cases, more thoroughly. Responses have been posted where the poster was previously located (see image below) and are slowly being posted on our blog and Facebook page.
My favorite response is the one answering the request for more online resources. This time I included actual data, such as:
- We added the following databases recently and will be adding one more soon
- We spent X amount of money on electronic resources alone in 2011-12
- One of our full-text databases costs X amount of money
For each separate response, there is space for students to write in additional questions and comments, but so far no one has done so (although one person did correct my spelling when I wrote roll instead of role...). I have definitely seen some students reading them, so here's hoping this helps us to continue to improve the library's image!