ACRL 2011: Mobile Websites

Another big topic at the ACRL Conference, and one in which I was particularly interested, was mobile websites. This is something we are working toward at my library.

I attended several presentations on this topic:

1. Mobilize Your Library: Creating a Mobile Website. Presenter: Micheal DeMars, California State University-Fullerton
2. The Library's Swiss-Army Knife: Using Smart Phones for Information Discovery, Content Delivery, and Inventory Management. Presenters: Stacy Brinkman, Jason Paul Michel, Jim Clarke, and Bo Brinkman; Miami University

From these presentations, I learned:

1. There are a few options for making library information available on mobile phones: create a mobile website, build an app, or a combination. Both of these institutions chose to create a mobile website - because it's easier, updating the code is simpler, and it's accessible on most devices.
2. If you use Google Analytics, it will show you how many mobile visits your website is getting, as well as which platforms (Android/iPhone/etc) people are using. One library focused on making a mobile website that worked well on Android and iPhone because that's how the vast majority of their users were accessing their site. For us, the iPad, iPhone, and Android appear to be the most important.
   
3. For a list of libraries with mobile websites, visit the Library Success wiki's M-Libraries list.
4. For best practices, see W3C: The Web and Mobile Devices, Apple iPhone Standards (presumably that's somewhere on this site, but I'm mostly seeing info specific to creating apps - maybe that's all they have?), Smashing Magazine, and Android Best Practices (see the list on the left for a section containing best practices).
5. Both libraries only included stuff that had been optimized for mobile devices.
   
6. Categories: Research/Search, Events, People, Help, social media icons (Facebook, Twitter, library blog), Hours, Ask Us (Texting), Computer Availability, Video Tutorials, etc. The two libraries varied on what they called things, but both included social media.
   
7. One library uses automatic detection to send phone users to the mobile site, the other has a mobile URL that they publicize. The one that uses automatic detection includes a link to the regular full site, but mentioned that it was hard to override the automatic detection mechanism.
8. Databases with mobile versions: EBSCOhost, JSTOR (beta), ARTSTOR, WorldCat.
   

Also, while Google-ing around for other stuff, I stumbled across iLibrarian: 7 Tools to Create a Mobile Library Website (without Technical Knowledge!).

Currently, we have enabled EBSCO's mobile site, we're about to start using Innovative Interfaces' AirPAC, and we are starting to plan out what all to include in a mobile site.

ACRL 2011: Distance Librarianship

I attended ACRL 2011 in Philly last week, and besides enjoying an authentic philly cheese steak (okay okay, I opted for provolone instead of Cheez Whiz - can you blame me?), I learned a lot. Reaching distance students was a pretty big conference focus, and I attended several presentations on the topic.

The best and most relevant to me was Fostering Library as Place for Distance Students: Best Practices from Two Universities (PowerPoint), presented by Heidi Steiner, Distance Learning Librarian at Norwich University and Beth Filar-Williams, Coordinator of Library Services for Distance Education at University of North Carolina-Greensboro. Some points from the presentation:

• Virtual reference is much harder than face-to-face. You end up making a lot of assumptions, and there are often miscommunications.
• ACRL provides Standards for Distance Learning Library Services
• Students need access to library resources and course management from a distance
• At Norwich, every distance program has its own specific library webpage - to create a place for those students
• Resources available from a distance are important. This includes e-journals, databases, e-books, Films on Demand, and ILLiad for for seamless ILL transactions. Both libraries will mail books to student; one pays return postage, one does not.
• For distance students, it is especially important to be available at their point of need - through IM, plenty of research/subject guides, tutorials on how to use the resources, and more.
• For instruction, both institutions use a lot of tutorials. They have experimented with synchronous options. One recommends Elluminate vOffice. You have to pay for it, but it's only one room, so it's a lesser license than regular Elluminate. EventBrite was recommended for setting up instruction - it allows people to register for an event and also automatically sends reminder emails. Being embedded in course management discussion boards is another option.
• The presenters also discussed the importance of "Being Real" - making distance students realize there are humans staffing IM reference, not robots. They also mentioned including video clips of librarians introducing themselves on their websites/subject guides.
• Join.me was recommended for sharing your computer screen with a student. They said it is incredibly easy to use - all you do is send the student a URL. And it's free!
  
• Two other technology tools they use are free scheduling software tools: tungle.me and Jiffle. I'm definitely going to have to look into some of these!

I also attended a shorter panel session called Going the Distance: A Closer Look at Uniting with Remote Users. From that, I took away the importance of informing distance students about the services the library offers, the need to offer training on the resources, and the importance of determining if the resources and services are perceived as adequate by the distance students.

Some other distance learning notes from poster sessions:

• Some libraries use Skype to talk to distance students
• Screenr - does screencasting, but it has to be done all in one go (no editing!) and there is a time limit (maybe 5 minutes?).
• Librarians at the University of Wisconsin-La Crosse evaluated several free web-conferencing tools. Information is on a LibGuide they created specifically for this topic.

Overall, a lot of info, a lot of ideas, and A LOT of cool tools to explore!